4620 North Central Avenue
Phoenix, AZ 85012
(602) 279-6267
16049 N. Greenway-Hayden Loop
Scottsdale, AZ 85260
(480) 948-8799
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Return Policy
Hinkley’s Lighting Factory will accept returns within 15 days of product delivery. The product must be in its original packaging and be in resalable condition. The product must not be damaged or show any signs of installation. The customer will be responsible for return shipping charges and manufacturer’s restocking fee, which may be up to 50%.
To request a return, the customer must call a lighting consultant at 1-(602) 279-6267 to request a return merchandise authorization (RMA). No returns will be accepted without an RMA. RMAs will not be issued for custom, discontinued, or one-of-a-kind products. Consumables such as light bulbs, wire nuts and other hardware will not be eligible for an RMA except when originally packaged with an eligible product as stated above.
Returned product must be shipped via a carrier that offers package tracking, such as UPS or FedEx. After shipping the product, the customer must contact Hinkley’s Lighting Factory at 1-(602) 279-6267 with their RMA and the package tracking number within 5 business days of receiving the RMA. All RMAs will be automatically closed and be invalid after 5 business days of issuance if a tracking number has not been provided by the customer.
Once Hinkley’s Lighting Factory receives and inspects the returned goods, a credit will be issued to the customer’s account within 30 days, provided that the return meets the above criteria. Hinkley’s Lighting Factory will not issue credits for products damaged in shipping. The customer is responsible for filing a claim with the shipper for the product value.

Order Accuracy and Order Changes/Cancellation
After placing an order, you will receive an email detailing your purchase. Please review this email for accuracy and contact us immediately if have any questions. Hinkley’s Lighting Factory is not responsible for items purchased in error and will not assume any cost to exchange the items.
Hinkley’s Lighting Factory will process all orders as quickly as possible and cannot accept changes to orders that have already been processed.
Hinkley’s Lighting Factory cannot guarantee that an order will be able to be changed or canceled after it has been submitted. However, customers wishing to change or cancel their order may contact a lighting consultant at 1-(602) 279-6267 between 9am and 5pm (MST).
Orders for custom, discontinued, or one-of-a-kind items cannot be canceled once they are placed.

Shipping/Lead Times/Taxes
All orders will be processed as quickly as possible. Shipping rates are not predetermined as we pass on fees directly from the manufacture/shipper and do not mark up shipping. Orders placed on-line are subject to free freight at our discretion. Orders that are called in and placed with a lighting consultant are considered “In-house” orders and will be subject to shipping fees. Customers will be informed of any and all shipping charges at the time that Hinkley’s Lighting Factory is made aware of the charges.
Hinkley’s Lighting Factory cannot accurately predetermine how quickly a manufacture will be able to ship product. Approximate lead times for most manufactures are 3-4 weeks from date of order placed. Custom product can have lead times of approximately 14-16 weeks, depending on the manufacture and product ordered. For more accurate information on lead times, you may call a lighting consultant at 602-279-6267. If an order has not been placed at the time of your call, please be aware lead times can change and Hinkley’s Lighting Factory cannot be held responsible for any discrepancies on the manufactures part. Hinkley’s Lighting Factory strives to give the most accurate information possible based on the information provided by a 3rd party and will not be held responsible for any inaccuracies provided to Hinkley’s Lighting Factory. If any inaccuracies occur, Hinkley’s Lighting Factory will strive to remedy the situation to the best of its ability.
Orders that are placed anywhere outside of Arizona are subject to be tax exempt. If Hinkley’s Lighting Factory determines that an order should be taxable, customer will be alerted as quickly as possible and applicable taxes will be added to order. All orders placed within the state of Arizona are subject to tax. If you hold an Arizona Tax Exemption Certificate, please call in your order and fax the appropriate documentation (Arizona Form 5000 or 5000A) to 602-279-7963.

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